How can we help?
- Update my address Change where your letters are mailed. US addresses are checked with USPS
- Where is my letter? Check on a letter or the welcome letter, or report a damaged one
- When will my letters start? See your start date and when the first letter usually arrives
- Change my start month Pick any of the next 11 months
- Gifts and welcome letters Welcome letter download, gift timing, recipient details
- How do I play? A short guide: read the clues, write your solution, compare with Holmes
- Get podcast access Listen to narrated letters in your podcast app
- Renew, extend, or pause Add mysteries, add a membership, manage auto-renew, take a break
- Update the recipient’s name Fix a typo, or give the subscription to someone else
- Military, first-responder & educator discounts Get your code right away
- Something Else Business inquiries, suggestions, cancellations and more
- Contact us Email Support@dearholmes.com or send a message
Common questions
How do I contact you?
Email Support@dearholmes.com or send us a message. We reply to almost every weekday message within one business day.
How do Dear Holmes mysteries work?
Each mystery arrives as 3–4 clue letters, one at a time, followed by a letter from Holmes explaining the solution. Read each letter, keep notes, write down your own solution, then compare. See the how-to-play guide.
How do I get the podcast?
Active members get a private podcast with narrated recordings of each clue letter, plus episodes from past mysteries. Your feed is tied to the email you used at checkout. Get your podcast link.
How many letters are in a mystery, and how often do they come?
Most mysteries take about four weekly letters, so a two-mystery pack is roughly eight weeks of mail. We take letters to USPS every week, and First-Class Mail usually takes 4–6 business days, and a day or two more to the West Coast.
I missed a letter. Can I still solve it?
Each letter has clues you need. Go to Where is my letter?: it shows what we can see about your letters and, once a letter is overdue and the quick checks are done, lets you request a replacement of that exact letter.
A letter arrived damaged. What now?
Sorry about that. Go to Where is my letter?, choose “It arrived damaged or misprinted”, and add a photo. We’ll send a fresh copy right away.
When will my first letter arrive?
Your start date is when we begin preparing the first letter, not the day it arrives. It usually reaches the mailbox a week or two after the start date. See your start date or change your start month.
If I pause or cancel, will any more letters arrive?
Possibly. Any letters already in production will still go out, so one may arrive after you pause or cancel. Nothing new is started after that.